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Return Policy


All TYR products are guaranteed. If you are not satisfied, we will gladly provide a merchandise refund within 30 days from purchase date.

 

TO MAKE A RETURN BY MAIL

 1. Write an email to customer service: eu@tyr.com with subject: TYR return

 2. Download, fill in and return the return form inside the return box or sen.

 3.Pack up your return, be careful to put all the product into the correct slip. If the products returned do not have the label and are not into the correct slip, the article will not be refunded. Return your products to the address indicated on the returns form.

 4.Ship back to us

 5.Also please be sure that all contact information (name, address and phone number) is included. Your package should be sent via prepaid traceable and insured method to help guarantee a safe documented delivery (Original Shipping and Return Shipping expenses are not refundable.)

 6.Once we receive your return, refunds will be issued in the form of original payment.
We’ll send an email to let you know we’ve processed your return. Please allow 7-14 business days for your credit to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping and handling fees are not refundable. If you paid with a TYR gift card, your refund will be added back to the gift card.

Use the Carriers of Your Choice - If you use a carrier of your choice we recommend that returns be shipped by an insured and traceable method. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. It is recommended that you use UPS or Insured Parcel Post for your return.

– Keep the Return Tracking Number for your return package to monitor delivery status.


7. Once we receive your return, refunds will be issued in the form of original payment.
We’ll send an email to let you know we’ve processed your return. Please allow 7-14 business days for your credit to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping and handling fees are not refundable. If you paid with a TYR gift card, your refund will be added back to the gift card.

 

DISCLAIMERS:

We make all reasonable efforts to accurately display the attributes of our products, including color. However, the actual color displayed on your screen will depend on your local computer system and monitor settings. As a result, we cannot guarantee that your computer will accurately display such colors.

 

Footwear:

At TYR we want you to have the best experience with your performance footwear. If you're trying our footwear for the first time we recommend trying on your product indoors to see the fit and comfort before using; as all returns are required to be in their original, unworn, unused condition. Unless the product falls under our defective policy:

  • 30 Days from Purchase Date

  • Footwear must be returned unworn, unwashed, undamaged, and unused along with any accessories or tags.

  • Shoes must be returned in their original shoe box and packaging in their original state.

  • Any footwear that does not meet the above policy could be destroyed without a refund or returned to the address on file as a COD (cash on delivery) shipment and not accepted.

 

Customized Products:

Any item(s) that have been customized or custom built to specification are non-returnable and non-refundable, with the exception of manufacturer defects or damages.

 

Items Not Purchased From TYR:

Items purchased from an Authorized TYR dealer must be returned to the place of purchase.

 

RETURN POLICY

Contact us via email
for assistance:
eu@tyr.com

 

CUSTOMER SERVICE

Order Status
Return Policy
Shipping Policy

 

SECURITY

TYR Europe, Inc. implements the highest internet security measures to protect your sensitive information. Your order is encrypted with Secure Socket Layer (SSL) technology, stored behind a network firewall, and is accessible only to a limited number of people, who are all required to keep the information confidential.