All TYR products are guaranteed. If you are not satisfied, we will be happy to refund the merchandise within 30 days of the purchase date.

 

TO MAKE A RETURN:

 Write an email to customer service: eu@tyr.com with the subject: TYR return or in clicking here

 

 1 Please put in the content of the email your:
Order number

Reference of the returned item(s) and its quantity

Reason for return

2 Following your email, we will do our best to respond to you within 48 hours by sending you a return form. Download this sheet and return the returns form in the returns box.

3 Pack your return, be sure to put the product(s) in the correct packaging. If the returned products do not bear the label and are not mentioned on the return form, the item will not be refunded.

4 Return your products to us at the address indicated on the returns form.
Also make sure all contact information (name, address, and phone number) is included. Your package must be sent via a traceable and insured prepaid method to ensure documented and secure delivery (Original and return shipping charges are non-refundable.)

5 Use the carriers of your choice, we recommend shipping returns by an insured and traceable method. All return shipping costs must be paid in advance. We cannot accept returns that TYR must pay for upon arrival. deliveries. It is recommended to use UPS or DHL for your return.
Send the package to:

TYR Ecommerce Returns

C/o Crane Worldwide Logistics

Swaardvenstraat 14, 5048 AV Tilburg, Pays-Bas

– Keep the return tracking number of your return package to track the delivery status.

 

6 Once we receive your return, refunds will be made to the original payment.
We will send you an email to let you know that we have processed your return. Please allow 10-15 business days for your return to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Freight and shipping costs are non-refundable. If you paid with a TYR gift card, your refund will be added back to the gift card.

 

DISCLAIMER:

We make every reasonable effort to accurately display the attributes of our products, including color. However, the actual color displayed on your screen will depend on your local computer system and monitor settings. Therefore, we cannot guarantee that your computer will accurately display these colors.

 

Shoes:

At TYR, we want you to have the best experience with your performance shoes. If you are trying our shoes for the first time, we recommend trying your product inside out to see fit and comfort before using; as all returns must be in original, unworn and unused condition. Unless the product falls under our defects policy:

30 days from date of purchase

 

Shoes must be returned unworn, unwashed, in good condition and unused, clean soles and with all accessories or tags.

Shoes must be returned in their original shoe box and packaging in their original condition.

Any shoes that do not comply with the above policy may be destroyed without refund or returned to the address on file as COD (COD) and not accepted.
 

Customized products:

Any item that has been personalized or custom made to specifications cannot be returned or refunded, except for manufacturer defects or damage.

 

TYR items purchased from a reseller:

Items purchased from an authorized TYR dealer must be returned to the place of purchase.